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Warranty & Returns

If you purchased from us directly either at a Baby Expo or our website and wish to start a return, or you just want to make a warranty claim, please complete the returns form here.

*Note: to upload a video of your fault please follow these tutorials.

Upload video link via apple iphone or ipad

Upload video link via android phone or tablet

Upload video link via desktop computer


For full details of our warranty terms and conditions please click here.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

1. to cancel your service contract with us; and

2. to a refund for the unused portion, or to compensation for its reduced value.

​You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service’.